Are you having a problem using our Joomla extensions? We'll provide you with support!

Nothing in life is perfect and we know some of you might have problems using our software. We want you to enjoy using JoomlaBuzz extensions and we are very happy to discuss your questions and problems.

Yes, we can help

  • Bugs in our extensions. If something doesn't work as advertised, then we'll fix it.

Maybe, we'll try

  • Conflicts between our extensions and other 3rd party templates and extensions.
  • Minor tweaks and modifications.

Sorry, we can't help

  • General problems with using or installing Joomla (try our tutorial videos).
  • Customising and modifying our extensions.

Help us to help you.

There are a few things you can do to speed up resolving your problem.

Read all the documentation on the product page. Your questions may be answered there.

Watch any available video tutorials, they may cover your query.

Test for conflicts with other extensions and templates by switching to the default Joomla template, and temporarily disabling other extensions.

If you need to contact us for help, provide s much detail as possible about your problem, including a full description of the issue, screenshots and any relevant links.


Subscibers

If you've joined the subscriber plan please submit a support ticket, and we'll be happy to discuss any problems you're having.

Submit ticket

Free Users

If you're a free plan, then we're still happy to provide support for our free extensions.

Get in touch


Please note: we are based in the UK and all support requests will normally be answered only between 09:00 and 17:00 (gmt), Monday to Friday.