Frequently Asked Questions

 

Will my subscription renew automatically?

Yes, but you can cancel the subscription renewal at any time within your account page - no hassle. We'll also send reminders about upcoming renewal 7 days beforehand, which allows the cancellation of an unwanted subscription.

 

Can I cancel my subscription?

Yes, you can cancel your subscription any time. There is no contract. If you cancel half way through the period, your subscription will continue to be active until the end of the period, and then it will expire.

 

If I'm not satisfied, can I get a refund?

No refunds can be made, neither for full nor for partial periods. If you have any concerns before subscribing, please contact us. If you're not satisfied after subscribing, you can cancel your subscription.

 

Do you accept payment through PayPal?

Yes.

 

What other payment methods do you accept?

We accept Visa, Visa Electron, Visa Debit, Maestro, Mastercard, Solo and PayPal.

 

What happens after my subscription expires?

You can continue to use any software you have already downloaded. The usage license never expires. After your subscription expires, you will not be able to access the software downloads. You will not have access to new software updates, new products, or technical resources.

 

If I subscribe to JoomlaBuzz, will I be able to download new updates?

You can access updates if you have an an active subscription. If your subscription expires, and you wish you to continue downloading updates, you will need to renew your subscription.

 

Will I be charged VAT?

Value Added Tax (VAT) will be applied to sales within the EU. Sales outside the EU will not be charged any tax.

 

Is your source code encoded?

No. Our software is not encoded. You have access to all the source code, and you have permission to make modifications and changes.

 

Will my license ever expire?

No. The usage license will never expire.

 

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